Client service

Already a BrightShield client? Our service team can help with changes, certificates, lender requests and more.

Submit a service request Call 972-752-0212 Email support

We can help with

Certificates of insurance and additional insured requests
Adding or removing drivers, vehicles or locations
Mortgage and lender requests (proof of insurance, mortgagee changes)
ID cards and policy documents
Coverage questions and renewal reviews
Billing questions

Office hours: Monday–Friday, 9:00 am – 5:00 pm CT.

Submit a service request

Use our online service request form so it lands straight with the service team. Prefer email or phone? Call 972-752-0212 or email support@brightshieldinsurance.com.

Add it to your phone home screen
iPhone: open the link in Safari, tap Share, then Add to Home Screen.
Android: open the link in Chrome, tap the menu, then Install app or Add to Home screen.

Need to report a claim?

Call your insurance company’s claims line (on your ID card or policy) to report a claim right away, then let us know at 972-752-0212 or support@brightshieldinsurance.com so we can help.