Privacy Policy

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BrightShield Insurance is a DBA (assumed business name) of COVIE LIFE & ASSOCIATES LLC.

Effective date: October 2, 2026

BrightShield Insurance ("BrightShield," "we," "us," "our") is an independent insurance agency in Richardson, Texas, offering home, auto, commercial, and life insurance. This policy explains in plain English what information we collect, how we use it, and the choices you have. It applies to our website (brightshieldinsurance.com), our phone and text messaging, email, and in-person conversations.

1. Information we collect

• Information you give us: your name, phone number, email, mailing address, ZIP code, and details you share when you ask for a quote or service. Examples are vehicles, drivers, property details, current coverage, and claims history.
• Information needed to quote or service a policy: to quote coverage, we and the insurance companies we work with may need driver's license numbers, dates of birth, vehicle identification numbers, prior insurance information, and, where permitted by law, insurance scores or motor vehicle and claims reports.
• Text messaging information: your mobile number, your consent to receive texts (with date, time, and source), and the messages you send to and receive from us.
• Website information: basic technical data such as browser type, pages visited, and referring website, collected through cookies and similar tools so the site works and we can improve it.

2. How we use your information

• To respond to your quote or insurance review request and contact you about it.
• To quote, place, service, and renew your insurance policies, and to help with claims.
• To send appointment reminders, policy service updates, and other messages you asked for.
• To send marketing messages, but only if you separately agreed to receive them.
• To meet our legal, regulatory, and recordkeeping obligations as a licensed insurance agency.
• To protect against fraud and keep our systems secure.

3. How we share information

We do not sell your personal information, and we do not sell, rent, or trade lists of contacts or leads.

We share information only as needed to provide the service you asked for or as the law requires:

• Insurance companies you ask us to quote with, or that issue or service your policy. They receive the information needed to quote, underwrite, and service your coverage.
• Service providers that help us run our business, such as our agency management and CRM software, email and text messaging platforms, and website hosting. They may use your information only to perform services for us.
• Legal and regulatory: when required by law, subpoena, or a regulator such as the Texas Department of Insurance, or to protect our rights.

4. Text messaging (SMS) privacy

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

In plain terms: your mobile number and your consent to receive texts from BrightShield Insurance are never sold, rented, or shared with anyone else for their marketing. The only companies that handle this information are the text messaging platforms and carriers (aggregators and providers) needed to deliver our messages to you.

You can stop texts at any time by replying STOP. Reply HELP for help. Message and data rates may apply. Message frequency varies. Carriers are not liable for delayed or undelivered messages. See our SMS / Text Messaging Terms at https://brightshieldinsurance.com/sms-terms.

5. Your choices

• Texts: reply STOP to any message to opt out, or contact us using the information below.
• Email: use the "unsubscribe" link in any marketing email.
• Access and corrections: you may ask to see or correct the personal information we hold about you, subject to the law.
• Cookies: you can set your browser to refuse cookies, though some parts of the site may not work properly.

6. How we protect your information

We use reasonable administrative, technical, and physical safeguards, such as password-protected systems, access limited to staff who need it, and secure vendors, to protect your information. No method of transmission or storage is 100% secure.

7. How long we keep information

We keep information as long as needed to provide our services and to meet legal and insurance recordkeeping requirements, then dispose of it securely.

8. Children

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13.

9. Changes to this policy

We may update this policy from time to time. The effective date above shows when it was last changed.

10. Contact us

BrightShield Insurance (COVIE LIFE & ASSOCIATES LLC)

Legal address: 904 Bridle Path Ct, Heath, TX 75032

Office: 801 E Campbell Rd #245H, Richardson, TX 75081

Phone: 972-752-0212

Email: john@brightshieldinsurance.com

Website: https://brightshieldinsurance.com